Your safety is our top priority. We take all complaints very seriously and are committed to maintaining a safe and respectful community for everyone using Cayden.

If you believe a video on our platform violates our policies, please report it immediately. We will review and resolve all reports within 5 business days, in accordance with our Acceptable Use Policy.

How to Report a Video

You can report a video by selecting ‘Report Video’ from the available options next to a video on the stream page. This will pre-fill our video reporting form.

Alternatively, you can report a video by emailing us at [email protected]. In your email, please include the following information:

• A link to the video you are reporting.
• A brief but clear explanation of why you believe the video violates our policies.

Once you've submitted your report, you will receive a confirmation email from us.

What Happens After You Report a Video?

Once we receive your report, our team will conduct a thorough review to determine if the video violates our Acceptable Use Policy.

The consequences for a user who breaches our policy can vary based on the severity of the violation and their history on our platform. The possible outcomes include:

• A formal warning.
• Removal of the video.
• Temporary suspension of their account.
• Permanent termination of their account.

We may also contact law enforcement if we believe there is a genuine risk to an individual or a threat to public safety.